Milkman
Milkman
Milkman
A Dairy Records Management App
A Dairy Records Management App
A Dairy Records Management App
UX/UI Design
UX/UI Design
UX/UI Design
11 Week
11 Week
11 Week
Solo Project
Solo Project
Solo Project
Mobile Application
Mobile Application
Mobile Application
Project Overview
Project Overview
Project Overview
In small towns and cities, A milk vendor routinely delivers milk and other dairy products to customers and meticulously documents the quantities sold to each individual daily.
The Milkman mobile application is a tool that helps milk vendors easily track daily sales and keep records organized. It also allows customers to see their own purchase history, making the process clear and trustable for everyone.
In small towns and cities, A milk vendor routinely delivers milk and other dairy products to customers and meticulously documents the quantities sold to each individual daily.
The Milkman mobile application is a tool that helps milk vendors easily track daily sales and keep records organized. It also allows customers to see their own purchase history, making the process clear and trustable for everyone.
In small towns and cities, A milk vendor routinely delivers milk and other dairy products to customers and meticulously documents the quantities sold to each individual daily.
The Milkman mobile application is a tool that helps milk vendors easily track daily sales and keep records organized. It also allows customers to see their own purchase history, making the process clear and trustable for everyone.
PROBLEM STATEMENT
PROBLEM STATEMENT
PROBLEM STATEMENT
Lack of transparency causes billing errors and disputes.
Lack of transparency causes billing errors and disputes.
Lack of transparency causes billing errors and disputes.
The lack of transparency between customers and milk vendors in tracking daily dairy product deliveries results in challenges such as manual record-keeping, billing inaccuracies, and disputes over purchase quantities.
The lack of transparency between customers and milk vendors in tracking daily dairy product deliveries results in challenges such as manual record-keeping, billing inaccuracies, and disputes over purchase quantities.
The lack of transparency between customers and milk vendors in tracking daily dairy product deliveries results in challenges such as manual record-keeping, billing inaccuracies, and disputes over purchase quantities.
Goal
Goal
Goal
Simplify and digitize dairy sales with transparent transactions.
Simplify and digitize dairy sales with transparent transactions.
Simplify and digitize dairy sales with transparent transactions.
The goal is to simplify and digitize daily sales tracking for Milk Vendors while ensuring transparency and accuracy in transactions for both Vendors and Customers.
The goal is to simplify and digitize daily sales tracking for Milk Vendors while ensuring transparency and accuracy in transactions for both Vendors and Customers.
The goal is to simplify and digitize daily sales tracking for Milk Vendors while ensuring transparency and accuracy in transactions for both Vendors and Customers.
Primary Research
Primary Research
Primary Research
I noticed some issues with records tracking and purchasing dairy products daily, so I conducted surveys and interviews with 36 daily dairy consumers and a couple of sellers to understand the challenges they encounter in buying, selling, and record-keeping. After gathering their responses, I analyzed the information to identify patterns and insights.
I noticed some issues with records tracking and purchasing dairy products daily, so I conducted surveys and interviews with 36 daily dairy consumers and a couple of sellers to understand the challenges they encounter in buying, selling, and record-keeping. After gathering their responses, I analyzed the information to identify patterns and insights.
I noticed some issues with records tracking and purchasing dairy products daily, so I conducted surveys and interviews with 36 daily dairy consumers and a couple of sellers to understand the challenges they encounter in buying, selling, and record-keeping. After gathering their responses, I analyzed the information to identify patterns and insights.
KEY FINDING
KEY FINDING
KEY FINDING
Manual record keeping in dairy transactions leads to inconsistencies, causing miscommunication and limited visibility for buyers and sellers.
Manual record keeping in dairy transactions leads to inconsistencies, causing miscommunication and limited visibility for buyers and sellers.
Manual record keeping in dairy transactions leads to inconsistencies, causing miscommunication and limited visibility for buyers and sellers.
Around 22 people (60%) have encountered inaccuracies in their monthly bills.
Around 22 people (60%) have encountered inaccuracies in their monthly bills.
Around 22 people (60%) have encountered inaccuracies in their monthly bills.
Roughly 23 people (63%) have a monthly subscription.
Roughly 23 people (63%) have a monthly subscription.
Roughly 23 people (63%) have a monthly subscription.
About 26 people (72%) do not maintain their daily records, though the seller does.
About 26 people (72%) do not maintain their daily records, though the seller does.
About 26 people (72%) do not maintain their daily records, though the seller does.
INSIGHTS
INSIGHTS
INSIGHTS
Agents often don't write down quantities on the go, which leads to mistakes when calculating later.
Customers avoid subscriptions because manual tracking is difficult.
Billing mistakes happen with both open and packaged milk.
People subscribe at similar rates, no matter the milk type.
Most customers depend on sellers for records and don’t track independently.
Agents often don't write down quantities on the go, which leads to mistakes when calculating later.
Customers avoid subscriptions because manual tracking is difficult.
Billing mistakes happen with both open and packaged milk.
People subscribe at similar rates, no matter the milk type.
Most customers depend on sellers for records and don’t track independently.
Agents often don't write down quantities on the go, which leads to mistakes when calculating later.
Customers avoid subscriptions because manual tracking is difficult.
Billing mistakes happen with both open and packaged milk.
People subscribe at similar rates, no matter the milk type.
Most customers depend on sellers for records and don’t track independently.
User Persona & Empathy Map
User Persona & Empathy Map
User Persona & Empathy Map
Primary User (Seller)
Primary User (Seller)
Primary User (Seller)
Rajesh
Rajesh
Rajesh
Age: 35
Age: 35
Age: 35
Location: Small Town
Location: Small Town
Location: Small Town
Background
Background
Background
Rajesh delivers milk, tracks records manually, and wants to expand his business with a simpler, accurate system.
Rajesh delivers milk, tracks records manually, and wants to expand his business with a simpler, accurate system.
Rajesh delivers milk, tracks records manually, and wants to expand his business with a simpler, accurate system.
Goals
Goals
Goals
Automate records to reduce manual work
Save time on paperwork
Build trust with customers
Automate records to reduce manual work
Save time on paperwork
Build trust with customers
Automate records to reduce manual work
Save time on paperwork
Build trust with customers
Pain Points
Pain Points
Pain Points
Manual tracking is time-consuming and error-prone
Frequent changes in orders
Hard to manage many customer records efficiently
Manual tracking is time-consuming and error-prone
Frequent changes in orders
Hard to manage many customer records efficiently
Manual tracking is time-consuming and error-prone
Frequent changes in orders
Hard to manage many customer records efficiently
Secondary User (Customer)
Secondary User (Customer)
Secondary User (Customer)
Manvi
Manvi
Manvi
Age: 25
Age: 25
Age: 25
Location: Small Town
Location: Small Town
Location: Small Town
Background
Background
Background
Manvi is a school teacher who lives with her family. She values organization and looks for tools to simplify daily tasks.
Manvi is a school teacher who lives with her family. She values organization and looks for tools to simplify daily tasks.
Manvi is a school teacher who lives with her family. She values organization and looks for tools to simplify daily tasks.
Goals
Goals
Goals
Keep accurate milk purchase records
Avoid billing issues
Save time with automated tracking
Keep accurate milk purchase records
Avoid billing issues
Save time with automated tracking
Keep accurate milk purchase records
Avoid billing issues
Save time with automated tracking
Pain Points
Pain Points
Pain Points
Paper records get lost
Unclear bills make it hard to track payments
No easy way to view past payments
Paper records get lost
Unclear bills make it hard to track payments
No easy way to view past payments
Paper records get lost
Unclear bills make it hard to track payments
No easy way to view past payments
INSIGHT
INSIGHT
INSIGHT
Both the seller and their customers struggle with manual processes, unclear records, and a lack of flexibility, leading to wasted time and confusion.
Both the seller and their customers struggle with manual processes, unclear records, and a lack of flexibility, leading to wasted time and confusion.
Both the seller and their customers struggle with manual processes, unclear records, and a lack of flexibility, leading to wasted time and confusion.
User Journey Map
User Journey Map
User Journey Map
The key is bridging the gap between the seller and their customers
The key is bridging the gap between the seller and their customers
The key is bridging the gap between the seller and their customers
Ideation
Ideation
Ideation
The key is bridging the gap between the seller and their customers
The key is bridging the gap between the seller and their customers
The key is bridging the gap between the seller and their customers
Scheduler – Plan and manage daily deliveries with ease
Payment manager – Track payments and dues, all in one place
Order tracker – View updates on delivery status
Vacation planner – Pause deliveries when needed
Daily insights – Visualize performance and earnings instantly
Information Architecture
Information Architecture
Information Architecture
Wireframe
Wireframe
Wireframe
The key is bridging the gap between the seller and their customers
The key is bridging the gap between the seller and their customers
The key is bridging the gap between the seller and their customers
Final Design
Final Design
Final Design
Sellers App
Sellers App
Sellers App
Automatic Calculation of Daily Inventory
Automatic Calculation of Daily Inventory
Automatic Calculation of Daily Inventory
Quick access to all customer details, order, and payment history in one place.
Quick access to all customer details, order, and payment history in one place.
Quick access to all customer details, order, and payment history in one place.
Track Daily & Monthly Revenue at a Glance
Track Daily & Monthly Revenue at a Glance
Track Daily & Monthly Revenue at a Glance
Customers App
Customers App
Customers App
View Daily Orders without any need for maintaining records
View Daily Orders without any need for maintaining records
View Daily Orders without any need for maintaining records
Access to the order and payment history Records
Access to the order and payment history Records
Access to the order and payment history Records
